zenloop

A SaaS customer experience management plarform based on the Net Promoter Score (NPS).

NPS is a type of micro customer survey that combines a rating scale from 0 to 10 with a free text field. Customer participation is requested, for example, via email, as an in-app feature or via a website. It provides honest customer feedback where each participant can justify their answer in the accompanying text field. zenloop automatically fetches customer feedback from various channels and analyzes and clusters it using artificial intelligence. This empowers companies and organisations to better understand, and faster and more comprehensively satisfy their customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring & Jochen Schweizer. Founded in 2016 by the two former Flaconi makers Björn Kolbmüller & Paul Schwarzenholz as well as Lukasz Lazewski, zenloop is based in Berlin.